Resources

Sales

Getting Naked – Patrick Lencioni

Selling in Tough Times – Tom Hopkins

Selling Power Magazinebi-monthly magazine

Little Red Book of Selling:12.5 Principles of Greatness – Jeffery Gitomer

Sales Bible – Jeffery Gitomer

Zig Ziegler – Selling 101 – Zig Ziegler

Customer Service

How to Win Customers and Keep Them for Life – Michael LeBoef, Ph.D.

Raving Fans – Ken Blanchard

QBQ – Question Behind the Question – John G. Miller

Business

Who Moved My Cheese – Spencer Johnson, M.D. and Ken Blanchard

Gung Ho! – Ken Blanchard and Sheldon Bowles

Five Dysfunctions of a Team – Patrick Lencioni

1001 Ways To Reward Employees – Bob Nelson

1001 Ways To Energize Employees – Bob Nelson